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Company Policies

1. Driver Policies

  • Drivers must maintain their own vehicles.
  • Payment is based on completed rides/deliveries.
  • Professionalism and safety are required.
  • Charging at Macro stations may incur a fee.

2. Vendor Collaboration Policy

  • Profit sharing as agreed with vendors.
  • Vendors ensure quality and packaging.
  • Disputes resolved within 7 business days.

3. Cancellation Policy

Cancellations within 5 minutes are free; otherwise, a fee may apply based on ride value.

4. Refund Policy

Refunds available for service failure, incorrect charges, or disputes (request within 7 days).

5. Intellectual Property Policy

Macro Rides brand, logo, and app content are copyrighted. Unauthorized use is prohibited.

6. Environmental Policy

Macro Rides uses only e-vehicles and optimizes routes for low emissions.

7. Dispute Resolution Policy

  • Customers: Use in-app support.
  • Drivers: Use driver portal.
  • Unresolved issues go to mediation/arbitration.
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